marvelbet's Privacy Policy

1 Introduction and Scope

marvelbet is an online betting and casino platform that provides various sports betting and gaming services to Bangladeshi users. This privacy policy explains how marvelbet handles the personal information of each person who uses their services.

This policy applies to all users of marvelbet's website, mobile application, and other related services. By registering on our platform, you are considered to have agreed to the terms set out in this privacy policy.

In this policy, the words "we", "our", and "marvelbet" refer to the organisation that operates the platform. The words "you" and "user" refer to any person who uses marvelbet's services.

2 Types of Information Collected

marvelbet collects various types of personal and technical information, which is necessary to maintain service quality and keep accounts secure.

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number
• Email address and mobile number
• Current residential address
• Profile photo (optional)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay mobile banking account numbers
• Bank account number and bank name (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Activity Information

• Betting and gaming history and preferences
• Time and patterns of platform usage
• Customer support contact records
• Bonus and promotion usage history

2.4 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time and log data
• Cookie and session information

3 How Information Is Collected

marvelbet collects user information primarily through three methods. The amount and type of information collected varies with each method.

3.1 Information Provided Directly

When you create an account on marvelbet, you directly provide your name, email, mobile number, and date of birth. Payment information is also collected directly at the time of deposit or withdrawal. You also provide information when you contact customer support.

3.2 Automatically Collected Information

When you use the marvelbet platform, our system automatically collects certain technical information — such as your IP address, device type, browser, and platform usage patterns. This is primarily used to ensure security and improve service quality.

3.3 Information Received from Third Parties

Third-party identity verification services may sometimes be used for identity verification. In addition, transaction confirmation information may also be received from payment processors where applicable.

4 Purpose of Using Information

marvelbet uses your personal information only for legitimate and necessary purposes. The main purposes are described below:

4.1 Account Management and Service Delivery

Information is used to create your account, verify identity, protect login, and process transactions. Information is also needed for sending OTPs, password recovery, and account-related notifications.

4.2 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal processes and to ensure the accuracy of transactions. This information is also essential for preventing fraud and ensuring financial security.

4.3 Service Improvement and Personalisation

By analysing your usage patterns, marvelbet improves the functionality and usability of the platform. This information is also used to recommend games or sports categories based on your preferences.

4.4 Customer Support and Communication

Your contact information is used to resolve issues with your account, provide assistance, and share important updates. marvelbet provides 24/7 support in Bengali and English via live chat and email.

4.5 Compliance with Legal Obligations

Certain information may need to be retained and used in response to legal requests from authorities and to comply with relevant laws and regulations.

4.6 Ensuring Responsible Gaming

User gaming behaviour is monitored in accordance with our Responsible Gaming Guidelines. If a user shows signs of harmful gaming, information may be used to provide necessary support or set limits.

5 Data Retention and Deletion

marvelbet retains your information only for as long as it is needed to provide the service or to meet legal obligations.

5.1 Retention Period

For active accounts, all information is retained for as long as the account exists. Even after an account is closed, certain information may be retained for a reasonable period for security, fraud prevention, and legal purposes.

5.2 Financial Transaction Information

Financial transaction records may be retained for an extended period to meet legal obligations. Even if your account is closed, this information is retained for a specified period.

5.3 Data Deletion Requests

Under applicable law, you may request the deletion of your personal information. However, it may not be possible to delete all information immediately due to legal obligations. Please contact our customer support for such requests.

6 Sharing Information with Third Parties

marvelbet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Trusted third-party services may be used for payment processing, identity verification, data storage, and managing technical infrastructure. These organisations may only use the information for the specific service they provide, and legally binding confidentiality agreements are in place with them.

6.2 Legal Authorities

Necessary information may be shared with relevant authorities in response to court orders, lawful investigations, or legal obligations. In these circumstances, marvelbet provides only the minimum information required.

6.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new ownership. Users will be notified in advance in such circumstances.

7 Cookies and Tracking Technologies

marvelbet uses cookies and similar technologies to operate the platform more effectively.

7.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. They cannot be declined.
• Functional Cookies: These help remember your language preference and other settings.
• Analytics Cookies: These are used to understand platform usage patterns and improve functionality.

7.2 Cookie Controls

You can control or decline non-essential cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

8 Data Security Measures

marvelbet has implemented various technical and administrative measures to ensure the security of your information.

8.1 Technical Security

• All data transfers are secured through SSL encryption
• Sensitive information is stored in encrypted form
• Firewalls and access controls are used to prevent unauthorised access
• Regular security audits are conducted to detect suspicious activity

8.2 Administrative Security

• Only authorised staff can access user information
• Staff receive regular training on data protection
• All data access activity is logged and monitored

8.3 Response to Security Breaches

If a data security breach occurs for any reason, marvelbet will act promptly and notify affected users where applicable. No technical system can guarantee 100% data security, so users are also advised to remain vigilant.

9 User Rights

As a marvelbet user, you have certain important rights over your own information.

9.1 Right to Access Information

You can find out at any time what type of information marvelbet holds about you. Please make a request through customer support to obtain this information.

9.2 Right to Correct Information

If any information stored in your account is incorrect or outdated, you may request that it be corrected. Some changes, including those involving identity verification, may require additional verification.

9.3 Right to Object to Processing

In certain circumstances, particularly regarding marketing communications, you may object to the processing of your information. However, it is not possible to object to the processing of information that is essential for service delivery.

9.4 Right to Close Your Account

You may close your marvelbet account at any time. After the account is closed, certain information may be retained for a period of time for legal reasons.

For detailed questions about your rights, visit our FAQ section or contact customer support.

10 Protection of Minors

marvelbet strictly prohibits anyone under the age of 21 from registering or using the service. The platform operates exclusively for users aged 21 and above.

Age is verified at the time of registration. If an account holder is found to be under 21, that account is immediately closed and all associated data is deleted.

No information relating to minors is collected, nor is there any intention to do so. If you believe a minor has created an account using your identity or device, please notify our customer support immediately.

11 Policy Changes

marvelbet may update this privacy policy from time to time. If any significant changes are made, users will be informed in the following ways:

• A notification will be sent to the registered email address
• A notification will be shown upon logging into the platform
• The "Last Updated" date on this page will change

Continuing to use the platform after the updated policy is published will be considered your acceptance of the new policy. If you object to any changes, you have the right to close your account.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. marvelbet's customer support team is available 24 hours a day, 7 days a week to assist in Bengali and English.

Live Chat: Contact us directly via live chat from any page on the platform — the fastest way to get a response.

Email: [email protected]

When making a formal privacy-related request (access, correction, or deletion of data), please send an email from your registered email address so that your identity can be verified easily.